The Crescent Medical Practice

NHS Scotland
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Book an Appointment

It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option. If you would like to use this service please contact reception.

Please note that we have currently suspended online appointment booking, you can still cancel appointments online.

Can another healthcare professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking.

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident.

Your appointment at the Practice

  • Patients are seen by appointment. 
  • Appointments are 15 minutes for face to face and 10 minutes for a telephone consultation. 
  • The range of appointments available includes Pre-bookable (available up to 4 weeks in advance)
  • Telephone Consultations, if you feel you need to be seen on the same day the staff will arrange for a GP to call you back to arrange the most suitable appointment. Please call before 2:30pm unless you have an urgent problem
  • Appointments are available with Doctor, Nurse and Phlebotomist (Blood taking)
  • Doctor appointments are usually 15 minutes, for this reason we ask patients to bring only one main medical problem per consultation
  • If patients are late for their appointment they may be asked to rearrange.
  • You may wish to bring a family member or friend with you to your appointment for support. This is usually welcomed but on occasions we may ask them to wait in the waiting room.
  • If you are anxious regarding an examination due to its personal nature you are welcome to request a chaperone.
  • Extended Hours – we offer telephone appointments on a Tuesday and Thursday evening.
  • Please check our our appointment times to see when you can see a nurse or doctor
  • It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).

Please help us

Please ensure we have your up to date contact details, including telephone number.

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.

Our Targets are

  • Emergencies will be seen within 30 minutes 
  • Patients who feel they need seen urgently will be seen on same day
  • House visits requested before 10am will be seen before 4pm 
  • If a specialist opinion is required you will be referred to the most appropriate specialist.

Improving Access to Appointments

We are always trying to improve access to healthcare for our patients. As part of this, we have updated our appointment system to ensure that medical problems are dealt with by the correct person, in the correct timescale.

When arranging an appointment, please make use of the facility to book a GP, Nurse or Healthcare Assistant appointment up to 4 weeks in advance. This can be done by phoning the usual surgery number or booking online. 

Please speak to our receptionist team to arrange online access to appointments, if you haven’t already done so. 

If you feel that your medical problem is more urgent, and needs to be dealt with on the same day that you contact the surgery, please let the receptionist know and arrangements will be made for a GP to phone you back as soon as possible to discuss it.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Consultations 16 to 75 

If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.