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Rights and Responsibilities

stethescope3You will be treated with respect and as a partner in your care. This means that you have responsibilities to.

Help yourself and us by:

  • Let anyone involved in your care know if you cannot keep an appointment either at the surgery or hospital or clinic.
  • An appointment is for one person only and additional appointments should be requested if more than one person requires attention.
  • Home visits should only be requested for patients who are seriously ill or housebound. Most problems are best dealt with in the surgery.
  • Let anyone involved in your care know if you change your address or telephone number.
  • Practice doctors and staff should be treated with respect. There will be no physical violence, verbal abuse or drunkenness tolerated under any circumstances.

We will try to help by:

  • Answering questions about your treatment.
  • We will respect your confidentiality at all times.
  • We will provide information on how to complain or make suggestions about our service.


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